At xsneakerhavenqbjsb Solutions Ltd., we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time prior to shipment. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that cancellation requests must be submitted in writing via email to our customer service team. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Returned items must be in the same condition as when you received them, with all tags and packaging materials intact.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You are responsible for all return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that the processing time may vary depending on your financial institution.
Refunds will be issued for the purchase price of the returned item(s). Original shipping fees are non-refundable unless the return is due to our error. For items purchased during promotional periods, only the actual amount paid will be refunded.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement. Some financial institutions may require additional processing time before posting the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company directly. If the issue persists, contact our customer service team with your order details and proof of return shipment. We will investigate the matter and work with you to resolve it promptly.
For any questions regarding our Return & Refund Policy, please contact our customer service team:
Company Name: xsneakerhavenqbjsb Solutions Ltd.
Address: 42 Terazije Boulevard, 11000 Belgrade, Serbia
Phone: +381 11 754 2930
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Central European Time, excluding public holidays.
